FAQ

In which currency are the prices displayed on the website?

All prices are displayed in EUR.

I just placed an order, when will it ship?
We ship items within 24 hours. Delivery time is 2-5 business days.

Tracking numbers will be updated once your order has SHIPPED.

I am not satisfied with my order, can it be returned? What if there is a problem?
If for any reason you are not completely satisfied with your purchase, we offer our 100% money back guarantee. The terms and conditions are as follows:

1. Return period : You can return the item within 30 days of receiving the goods.
2. Return policy : The item must be undamaged and in its original packaging. Please include the purchase receipt or a copy of it.
3. Return process: Contact our customer service to arrange the return.
4. Return costs : We will cover the return costs.
5. Refund : After receiving and inspecting the returned item, we will refund the full purchase price within 7 days to the original method of payment.

Please note that this guarantee is in addition to, and does not affect, your statutory rights.

Can I cancel my order?
You can cancel your order for free! You must cancel your order before it is dispatched. If the item has already been dispatched, please use our easy returns system to receive a full refund.

I entered an incorrect address, what should I do now?
If you have entered an incorrect address, simply reply to your order confirmation email and confirm the correction. If the address provided is incorrect, we can change the address to the correct one within 24 hours.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 2-5 business days.

I have a question that hasn't been answered. Can you please help me?
Of course! We are here to help you! and we will be happy to assist you in any way we can.
We receive a lot of emails. If you want a prompt reply, please include your order number and describe the problem clearly. Thank you.