FAQ

In which currency are the prices displayed on the website?
All prices are shown in EUR.

I just placed an order, when will it ship?
We ship items within 24 hours. Average delivery time is 3 days.
Tracking numbers will be updated once your order has SHIPPED.

I am not satisfied with my order, can it be returned? What if there is a problem?

We offer a 100% money back guarantee if the product is defective or damaged. You have 14 days to return it to us for a full refund. You are responsible for return shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned package.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already shipped, please use our easy return system to receive a full refund.

I entered an incorrect address, what should I do now?
If you have entered an incorrect address, simply reply to your order confirmation email and confirm the correction. If the address provided is incorrect, we can change the address to the correct one within 24 hours.

How long does delivery take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 2-5 business days.

I have a question that hasn't been answered. Can you please help me?

Of course! We are here to help you! and we will be happy to assist you in any way we can.
We receive a lot of emails. If you want a prompt reply, please include your order number and describe the problem clearly. Thank you.