FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

2. How long does shipping take?

Shipping typically takes 2 to 7 business days, depending on your location. Once your order has shipped, you will receive a tracking number to monitor its status.

3. Do you ship internationally?

We offer shipping within the European Union, to the UK, and Switzerland.

Delivery times may vary depending on your location.

4. Can I return or exchange a product?

Yes, we offer a 14-day return and exchange policy for unused and unopened items in their original packaging with intact labels.

However, tested or altered items (e.g., opened cosmetic products) cannot be returned.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the shipping carrier's website.

6. What happens if my goods arrive damaged or defective?

If your goods arrive damaged or defective, please contact us immediately and send us a photo of the issue. We will then arrange for a replacement or a refund.